We welcome your feedback and suggestions on how we can improve our service.
If you are an emergency situation, or you need immediate attention, press your call button.
Mental health inpatient survey
At the end of your inpatient hospital admission, before leaving hospital you will be asked to complete our mental health inpatient survey. By completing this short, 5 minute survey your feedback will allow us to better understand the care you received, and help us to improve the care and services we provide.
If you are a patient currently in hospital with a complaint or a concern, we encourage you to discuss this with your Nurse or Area Manager.
If you have had a positive experience with one of our staff, we are interested in hearing about this also. The hospital has a staff recognition program and seeks to recognise staff who provide exceptional care and service. There are Staff Excellence Feedback Cards for Patient and Carers, located throughout The Hills Clinic Private Hospital, that can be completed and returned to the Area Manager or Reception.
Consumer Focus Groups
Consumer Focus groups are facilitated on a monthly basis by a member of The Hills Clinic Consumer and Carer Committee. These meetings provide another opportunity to give your feedback on our staff, services and facilities.
For general feedback and enquiries, please Contact Us using the enquiry form provided.