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The safety and welfare of our patients and staff is our top priority. Having accredited quality, safety and health standards ensures we are regularly benchmarked by the NSW Health and Accreditation Board and we are continuously improving our quality standards across every facet of our hospital.

In 2018 The Hills Clinic from the Australian Commission on Safety Quality in Health Care. This reflects the hospitals strong commitment to working with consumers to provide the highest quality health care.

Patients share their hospital experience through Patient Experience (PEx) surveys. The PEx survey is completed on discharge from the Hospital. The development, preparation and distribution of this report has been undertaken by the Australian Private Hospitals Association’s (APHA) Private Psychiatric Hospitals Data Reporting and Analysis Service (PPHDRAS) as part of the requirements specified in the National Model for the Collection and Analysis of a Minimum Data Set with Measures of Outcomes and Patient Experiences of Care for Private, Hospital-based, Psychiatric Services (hereafter National Model). This report specifically focuses on Patients Experiences of Care.

The PPHDRAS is managed by APHA. The service collects data from and provides reports to participating private hospitals. The service also produces national reports at an aggregate level. The Service is funded by participating private hospitals and the Commonwealth of Australia through the Department of Health.


The APHA’s PPHDRAS has made every reasonable effort to ensure that the information contained in this report is free from errors and omissions, and that all the data and information drawn upon to compile it have been provided in good faith. However, the APHA’s PPHDRAS does not warrant the accuracy of this report and does not warrant its suitability for use for any management or commercial purpose. This report is provided by way of information only to aid initiatives to improve the quality, effectiveness and efficiency of private sector, hospital-based psychiatric services.