Our Consumer and Carer Committee plays a key role in improving the experiences and care we provide our patients.
We engage with patients and their support network to give the Chief Executive Officer feedback about what the hospital does well and to offer suggestions for improvement. Our Consumer and Carer Committee gets feedback from:
Our suggestion box opposite the garden nurses station
Ensuring that committee members are available to talk to patients
All feedback that is received is compiled and presented at The Hills Clinic Quality and Risk Committee meetings. The Quality and Risk Committee looks at the suggestions and provides a report that identifies all consumer and carer feedback as well as a response to feedback raised. This report is released several times a year with the latest version being available at the Consumer and Carer desk.
Our Consumer representative advocates for our patients and attends monthly patient and safety quality meetings with management as well as monthly nursing meetings.
We welcome feedback, to ensure that The Hills Clinic can continually improve the services it provides to consumers and their families.