Visitor FAQs
Helpful answers to visitor frequently asked questions.
Coronavirus (COVID-19) Update:
Information update as at 23.03.20
The Hills Clinic continues to meet the mental health needs of patients without interruption to our hospital's capacity and operations. We have private mental health inpatient beds, day programs, outpatient appointments and doctors available.
Visitation policy:
In the interests of our patients, staff and visitors The Hills Clinic's visitation policy is: - One hour daily, from 6:00pm to 7:00pm - A maximum of two visitors per patient.
To arrange an admission or referral: Call our dedicated Admissions and Assessment team: 1300 122 144.
Be aware that our patients may be susceptible to any respiratory illness. If you are unwell for any reason please consider calling on the phone or returning when you are well.
If you or a close household member:
- have been in or transited through a country at risk of COVID-19 infection (that is Mainland China, Iran, Italy, South Korea, Cambodia, Hong Kong, Indonesia, Japan, Singapore or Thailand) and / or
- you have been in contact with a person with confirmed case of COVID-19 or suspect that you may have come into contact with a confirmed case of COVID-19 and / or
- you develop a fever or respiratory illness like symptoms you must follow the advice of public health authorities AND
DO NOT ENTER THE HOSPITAL OR VISIT OUR PATIENTS FOR 14 DAYS
Please be aware of the signs and symptoms of the COVID-19 illness (infection).
Common signs of the illness (infection) include a high fever and respiratory symptoms (a cough, shortness of breath, runny nose, tiredness and breathing difficulties). In more severe cases, the infection can cause pneumonia, severe acute respiratory syndrome, kidney failure etc.
If you develop signs and symptoms of this illness please contact your GP or nearest public hospital emergency department immediately
Please be aware of the signs and symptoms of the Novel Coronavirus illness. Common signs of the illness (infection) include respiratory symptoms, high fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure etc. If you develop signs and symptoms of this illness please contact your GP.”
Do you provide information sessions for family and carers?
Due to COVID-19 restrictions, we currently do not provide information sessions for family and carers.
During the sessions, we provide a handout with information regarding our inpatient and outpatient programs, general mental health information, and other services to help family members of patients. Please find below a copy of our YA Family & Carer Information Handout.
Is there accommodation close to the hospital?
The Hills Lodge is a short drive and located in Castle Hill. You can contact them on 02 9680 3800. We do not have an affiliation with this business.
Can I bring gifts into the hospital?
Florists are located close to the hospital and offer delivery. Online gifts can also be ordered. We do not have any affiliation with these businesses.
Floral Connections
5 Salisbury Rd, Castle Hills NSW 2154
P: 02 9659 5899
Norwest Markettown
4 Century Cct, Shop T15,
Baulkham Hills NSW 2154
P: 02 9899 3200
Loving Loudly
If you wish to purchase a gift basket online that meets The Hills Clinic's safety standards, we recommend Loving Loudly an online store with gifts designed for people recovering from mental illness.